Last updated: March 2026
At Staffordshire Soul, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, and how we keep it secure.
1. Who are we?
Staffordshire Soul is a family-run craft business operated by Lynne & Neil . We are the "data controller" for the personal information you provide to us.
2. What information do we collect?
We collect information to process your orders and provide the best service possible. This may include:
- Contact details: Your name, email address, and phone number.
- Delivery details: Your billing and shipping addresses.
- Payment info: We do not store credit card details; these are processed securely by our third-party payment providers (e.g., Shopify, PayPal, or Stripe).
- Technical data: Your IP address and how you use our website (via cookies).
3. How do we use your information?
We only use your data when the law allows us to. Most commnly, we use it to:
- Fulfill your order: Processing payments and shipping your handcrafted gifts.
- Customer Support: Responding to your enquiries or soul-searching for a lost parcel!
- Marketing: Only if you have explicitly opted-in to our newsletter, we may send you updates on new candle scents or gift collections.
4. Who do we share your data with?
We never sell your data. We only share it with trusted partners necessary to run our business:
- Delivery couriers (e.g., Royal Mail, DPD) so they can get your items to you.
- Payment processors to securely handle your transaction.
- Website hosts (e.g., Shopify, Wix, or Etsy) who provide our online platform.
5. Your Rights
Under the UK GDPR, you have the right to:
- Ask for a copy of the data we hold about you.
- Ask us to correct any wrong information.
- Ask us to delete your data (the "Right to be Forgotten").
- Withdraw your consent for marketing at any time.
6. How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at enquries@staffordshiresoul.co.uk. You can also complain to the ICO (Information Commissioner’s Office) if you are unhappy with how we have used your data.